General terms and conditions
Chromotel, defined as Chromotel in the following paragraphs, is a structure of the company SpinaGest Sagl.
1. Scope of use
The following terms and conditions apply exclusively for Chromotel. Bookings made by and for individuals, groups, seminars or banquets are part of this scope of use.
2. Bookings and confirmation
Bookings are made through the Chromotel website and are confirmed to the customer in writing by e-mail. With the confirmation, the Chromotel reservations are binding for the customer. Variations of confirmations follow by both parties in writing.
3. Arrival and departure
Check-in: the day of arrival from 12.
Check-out: the day of departure before 10.
In case the check-out is performed later, half of the room/s tarif will be charged.
The rooms indicated in the reservation confirmation, including furniture, will be made available to the customer in very good condition for the requested duration.
Without reporting any damages at the time of taking over, the rooms will be considered intact, including furniture. Subsequently improved services are not subject to any price reduction. Subsequent complaints can not be made valid.
5. Number of guests
The rooms are prepared based on the reservation confirmation. At the time of reservation the maximum number of people per room is indicated. It is therefore not permitted to stay in more people than allowed.
Pets allowed. Please contact the hotel before the arrival if you bring your pets with you.
7. Special services / guided tours
Special services, or guided tours, require preparation time. In case of a cancellation, Chromotel will charge the costs caused.
Breakfast not included. Vending machines available.
Half pension available in one of the nearby restaurants on request and at extra charge.
Large parking lot with video surveillance. Chromotel offers parking spaces available to all customers, up to availability. In case of full parking lot, there are also parking lots outside the structure, on municipal grounds.
VAT no.: CHE-426.032.073
Our prices shall be considered inclusive of 3.7% IVA.
11. Prices and terms of payment
All costs listed on the booking confirmation are chargeable. The total amount includes all services booked. Payment is made online, in advance, at the end of the reservation by credit card (or other means of payment available on the Chromotel website). Special conditions must be agreed in advance, and are valid only if made in writing.
12. Changes / Cancellation policies / No-Show
Cancellations and/or changes must be made through our website as soon as possible.
No-Show are not refunded.
For cancellations, the following conditions apply:
In case of a cancellation of up to 2 weeks before arrival, the reservation will be fully refunded. From 13 days before arrival, the amount of the reservation will be refunded at 50%. From 6 days before arrival, the amount of the reservation will not be refunded.
13. Liability and damages
The customer is responsible for all damages inflicted to people or property, as well as its consequences, that during his stay were caused by him/her. Chromotel is not responsible for objects that were taken by customers. Any insurance is the responsibility of the tenant, respectively guest.
14. Applicable law
Legal matters are subject to Swiss law. The place of jurisdiction is that of Lugano.